BOSTON, Mass. — June 22, 2026 — Service Buddy, the AI-native CRM and point-of-sale platform built exclusively for flooring, carpet, and rug retailers, today announced a new release that gives retailers full control of their inventory, powered by AI — starting with the ability to load and update an entire inventory in minutes instead of hours.
Any retailer who has imported an inventory file knows the problem. Rug sizes are written one way in some rows and another in the next. The "in stock" column mixes Yes, No, Y, N, and True/False. Half the file fails validation, and what should take minutes turns into an hour in Excel.
Service Buddy's new AI upload reads the file, normalizes the inconsistencies automatically, and sorts every line into three views — new items, updates to existing items, and anything that needs a second look. Flagged rows are fixed in a single click inside Service Buddy, with no reopening spreadsheets and no re-uploading. It even pulls in product photos automatically.
"The new AI inventory feature has saved us five-plus hours a week," said Zach of Dover Rug & Home. "Putting in new rugs, updating pricing, pulling in photos automatically — it's a game changer."
The impact is similar for retailers moving off manual systems. "This eliminated our spreadsheet, which was really manual," said Stephen of David Adler Rugs. "We're so much faster now when it comes to managing our rug inventory."
"Most flooring software is a digital filing cabinet — it stores your data and waits," said Tom Strachan, Founder and CEO of Service Buddy. "We're building a platform that does the work for you. AI-powered inventory is the most visible example in this release, but it's the direction the entire product is heading."
The release also includes several upgrades requested by Service Buddy's retailer base:
- Stock adjustments with audit trails. When a roll arrives damaged, goes back to the mill, or a physical count doesn't match the system, retailers can now adjust quantities up or down directly on any inventory item, each change logged with a reason and a complete history.
- Service Sales Report. Installation, binding, cleaning, padding, delivery — service revenue is real money most retailers don't track the way they track product. The new report captures it all over any date range and, paired with the existing Product Sales Report, gives a full revenue picture in two clicks.
- Global search across everything. A single search bar spans customers, quotes, jobs, invoices, and purchase orders, on both web and the admin mobile app — usable from the warehouse, the showroom, or a customer's living room.
About Service Buddy Service Buddy is the AI-native CRM and point-of-sale platform built exclusively for flooring, carpet, and rug retailers. The platform covers quoting, digital proposals, invoicing, payment processing, inventory, scheduling, and customer management — with Service Buddy AI working across the system to run the business, not just record it. Service Buddy is based in Boston, Massachusetts. Learn more at servicebuddy.io.